
Administrators are people who work with others in a variety of ways to keep business running smoothly
and efficiently. For all organisations, administration is a crucial business function.
Administration staff tasks include:
Filing/ maintain records
Word processing letters, reports, etc
Spreadsheets/Data inputting/Databases
Sending/receiving e-mails
Answering telephone/switchboard
Receiving visitors/Organising appointments
Apprenticeship Framework:
NVQ 2 or NVQ 3 - in Business Administration
Functional Skills:
NVQ 2: English & Maths Level 1
NVQ 3: English & Maths Level 2
Technical Certificate - Principles of Business
Administration
NVQ Level 2 Certificate Core Units
Manage own performance in a business environment
Improve own performance in a business environment
Work in a business environment
Communicate in a business environment
NVQ Level 3 Diploma Core Units
Manage own performance in a business environment
Evaluate and improve own performance in a business environment
Work in a business environment
Communicate in a business environment
Plus a range of optional units to suit individual job role.
Learners must be employed within a relevant
occupation. Apprenticeships can start at any time of
the year.

Apprenticeships are Good for Business,
and that’s a fact!
83% of employers rely on their Apprenticeships
programme to provide the skilled workers that they need for the future (Poplus Survey).
Training your workforce has many benefits including:
• Increased productivity
• Improved skills and knowledge
• Motivated staff
• Minimal staff turnover and workplace accidents
• Transfer skills from an ageing workforce
Download the Business Administration leaflet.
For more information please call our employer hotline on 0800 0735712
or email busdev@wigan-leigh.ac.uk
If you are a student and want to apply for an apprenticeship please visit our student section.
