Catering & Hospitality
Hospitality Team Member Apprenticeship
Is this course for me?
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after. Information from Institute for Apprenticeship and Technical Education 2021 .
In this apprenticeship you will be learning the knowledge, skills and behaviours to be successful in your chosen role, these include: All hospitality team members must have all of the generic skills, knowledge and behaviours in customer service, understanding the business, dealing with people and working in a team and first line supervision / team leading. Hospitality managers must select one of the following areas in line with their specialist function to demonstrate technical skill and expertise: Food and beverage service management, house keeping management, front office management, revenue management, conference and events management, hospitality outlet management, Kitchen management and multifunctional management.
All apprentices now complete an end-point assessment to complete their qualification. This is delivered by an independent end-point assessment organisation with no affiliation to the employer or training provider. This is a national requirement and endpoint assessments are carried out by a third party assessor. End point assessments use a variety of assessment methods depending on the apprenticeship standard these can include:Professional Discussions. Interviews. Showcase portfolios. Practical assessment of skill. Theory assessments. Assignments and more
Employers are looking for apprentices who have GCSE Maths and english at Grade 4. Level 2 - A minimum of 5 GCSEs, graded 9-3 or equivalent, including Maths or english. Level 3 - 6 - A minimum of 5 GCSEs, graded 9-4 or equivalent, including Maths or english.
Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role.
If you don't currently have an employer and would like to undertake an apprenticeship, take a look at our vacancies at www.wigan-leigh.ac.uk/Apprenticeship-Vacancies
Students aged 16-18 do not pay exam fees.
