Essential Digital Skills

30095W0 | Centre for Advanced Technical Studies
Start Date | 11/09/2024
Time/Day | 13:00 - 16:00 WED

Is this course for me?

If using computers and getting online is a confusing and daunting experience, this is for you.
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What will I study?

This course will introduce all the the jargon around using a computer and navigating the internet. It will introduce basic skills such as buying online, searching for websites and using apps.

How long is the course?

14 weeks

How will I be assessed?

You will undergo a practical online exam. Your tutor will also observe you demonstrating the skills you have learned,

What qualifications do I need?

No formal qualifications needed, but some familiarity with using a computer and selecting icons is needed.

What can I progress onto?

Learners will use this qualification to support applications for employment.

Other Information

Computing and IT tutors have relevant industrial and commercial experience.

Course Fees

16-18 Year Olds 19+ year olds Free for eligible learners? Is Loan Available?
Yes No
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IT User Support Technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Requirements: Level 3 NVQ; A Levels

Opportunities

5.7%
RISE in employment in 5 years

What could you earn

£21,743
Entry
£33,853
Median
£53,856
Potential

Typical Tasks

  • Reports on commonly occurring queries to detect underlying problems.
  • Maintains a log of work in progress, calls received, actions taken and problems detected.
  • Researches possible solutions in user guides, technical manuals and other documents.
  • Refers more complex or intractable problems to appropriate IT professionals.
  • Facilitates user access to systems.
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.
  • Advises users on how to resolve hardware and software problems.
  • Provides technical support to IT users.

Knowledge

Computers and Electronics Customer and Personal Service Clerical English Language Telecommunications Engineering and Technology

Skills

Reading Comprehension Active Listening Critical Thinking Speaking Writing Active Learning Monitoring
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Course fees shown are per annum for University Centre courses. Courses lasting longer than one year, fees will be payable per year.

All other courses show the total fees payable for the course.

If you need advice on any financial support that may be available to you, please contact us on applications@wigan-leigh.ac.uk or phone 01942 761111

Wigan & Leigh College endeavours to ensure that the information provided on the website is accurate. All courses are offered subject to student numbers and the College reserves the right to amend, withdraw or amalgamate any of the courses, fees, services, locations or facilities described at any time. The College cannot accept liability arising out of such changes or connected to such changes, however it will undertake to minimise disruption to students.