Essential Digital Skills

30091L0 | Leigh Adult Learning Centre
Start Date | 31/10/2024
Time/Day | 13:00 - 16:00 THU

Is this course for me?

This is for those with little or no experience with computers or digital devices.
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What will I study?

This course will teach you the basics, from switching on a computer, using a mouse and keyboard and selecting different programmes on a computer.

How long is the course?

14 weeks

How will I be assessed?

There are no formal assessments.

What qualifications do I need?

No formal qualifications needed.

What can I progress onto?

Learners can progress onto the Essential Digital Skills course that immediately follows this short course.

Other Information

Computing and IT tutors have relevant industrial and commercial experience.

Course Fees

16-18 Year Olds 19+ year olds Free for eligible learners? Is Loan Available?
Yes No
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IT User Support Technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Requirements: Level 3 NVQ; A Levels

Opportunities

5.7%
RISE in employment in 5 years

What could you earn

£21,743
Entry
£33,853
Median
£53,856
Potential

Typical Tasks

  • Reports on commonly occurring queries to detect underlying problems.
  • Maintains a log of work in progress, calls received, actions taken and problems detected.
  • Researches possible solutions in user guides, technical manuals and other documents.
  • Refers more complex or intractable problems to appropriate IT professionals.
  • Facilitates user access to systems.
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.
  • Advises users on how to resolve hardware and software problems.
  • Provides technical support to IT users.

Knowledge

Computers and Electronics Customer and Personal Service Clerical English Language Telecommunications Engineering and Technology

Skills

Reading Comprehension Active Listening Critical Thinking Speaking Writing Active Learning Monitoring
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Course fees shown are per annum for University Centre courses. Courses lasting longer than one year, fees will be payable per year.

All other courses show the total fees payable for the course.

If you need advice on any financial support that may be available to you, please contact us on applications@wigan-leigh.ac.uk or phone 01942 761111

Wigan & Leigh College endeavours to ensure that the information provided on the website is accurate. All courses are offered subject to student numbers and the College reserves the right to amend, withdraw or amalgamate any of the courses, fees, services, locations or facilities described at any time. The College cannot accept liability arising out of such changes or connected to such changes, however it will undertake to minimise disruption to students.