Essential Digital Skills
Start Date | 12/09/2024
Time/Day | 13:00 - 16:00 THU
Is this course for me?
If using computers and getting online is a confusing and daunting experience, this is for you.What will I study?
How long is the course?
How will I be assessed?
What qualifications do I need?
What can I progress onto?
Other Information
Course Fees
16-18 Year Olds | 19+ year olds | Free for eligible learners? | Is Loan Available? |
IT User Support Technicians
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
Requirements: Level 3 NVQ; A Levels
Opportunities
What could you earn
Typical Tasks
- Reports on commonly occurring queries to detect underlying problems.
- Maintains a log of work in progress, calls received, actions taken and problems detected.
- Researches possible solutions in user guides, technical manuals and other documents.
- Refers more complex or intractable problems to appropriate IT professionals.
- Facilitates user access to systems.
- Installs and upgrades hardware, cables, operating systems and/or appropriate software.
- Advises users on how to resolve hardware and software problems.
- Provides technical support to IT users.
Knowledge
Skills
Course fees shown are per annum for University Centre courses. Courses lasting longer than one year, fees will be payable per year.
All other courses show the total fees payable for the course.
If you need advice on any financial support that may be available to you, please contact us on applications@wigan-leigh.ac.uk or phone 01942 761111
Wigan & Leigh College endeavours to ensure that the information provided on the website is accurate. All courses are offered subject to student numbers and the College reserves the right to amend, withdraw or amalgamate any of the courses, fees, services, locations or facilities described at any time. The College cannot accept liability arising out of such changes or connected to such changes, however it will undertake to minimise disruption to students.