ITQ Level 2 Apprenticeship

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Is this course for me?

To meet employer demands, IT Users not only need increased levels of skills in basic desktop technology they also increasingly need to be skilled in security management and IT support processes and tools, and the use of communication and mobile technologies.

What will I study?

NVQ Level 2 in ITQ and English, Maths & ICT functional skills.11

How long is the course?

The NVQ & Technical Certificate is flexible basis to suit the employer needs. Functional skills delivery is flexible it can be daytime/evening, within College or in your organisation depending on numbers and employers needs.

How will I be assessed?

An experienced assessor will carry out training and assessments in the workplace. Learners will collect work based in a portfolio that is then assessed to the criteria at the relevant level.

What qualifications do I need?

You must be employed in the industry and have a minumum of 5 GCSEs graded 9-5 including Maths. If you don't currently have an employer and would like to undertake an apprenticeship, take a look at our vacancies at www.wigan leigh.ac.uk/apprenticeshipvacan

What can I progress onto?

On successful completion you may have the opportunity to progress on to the Advanced Apprenticeship.

Other Information

If you don't currently have an employer and would like to undertake an apprenticeship, take a look at our vacancies at www.wigan-leigh.ac.uk/Apprenticeship-Vacancies

Course Fees

16-18 Year Olds 19+ year olds Free for eligible learners? Is Loan Available?
Please enquire Please enquire No No

IT Specialist Managers

IT specialist managers plan, organise, manage and coordinate the provision of specialist IT services and functions in an organisation.

Requirements: Honours, Bachelor's degree

Opportunities

6.14%
RISE in employment in 5 years

What could you earn

£28,581
Entry
£60,937
Median
£94,307
Potential

Typical Tasks

  • Reports on IT activities to senior management.
  • Plans and monitors work and maintenance schedules to ensure agreed service levels are achieved.
  • Supervises the technical team and coordinates training.
  • Takes responsibility for managing the development of a specialist aspect of IT provision such as user support, network operations, service delivery or quality control.
  • Liaises with users, senior staff and internal/external clients to clarify IT requirements and development needs.
  • Plans, coordinates and manages the organisation.

Knowledge

Computers and Electronics Administration and Management Customer and Personal Service Design English Language Education and Training Telecommunications Mathematics Communications and Media Engineering and Technology

Skills

Active Learning Reading Comprehension Monitoring Critical Thinking Active Listening Learning Strategies Writing Mathematics Speaking
Apply Now for ITQ Level 2 Apprenticeship

IT Project and Programme Managers

Jobholders in this unit group manage, coordinate and technically supervise specific IT projects and programmes of a discrete duration and/or budget.

Requirements: Honours, Bachelor's degree

Opportunities

6.75%
RISE in employment in 5 years

What could you earn

£27,792
Entry
£56,832
Median
£86,895
Potential

Typical Tasks

  • Reports on project or programme to senior management and/or client.
  • Coordinates and oversees implementation of the project or programme.
  • Monitors progress including project/programme budget, timescale and quality.
  • Manages third party contributions to the programme or project.
  • Coordinates and supervises the activities of the project/programme team.
  • Plans the stages of the project or programme, reviews actions and amends plans as necessary.
  • Works with client or senior management to establish and clarify the aims, objectives and requirements of the IT project or programme.

Knowledge

Computers and Electronics Administration and Management Customer and Personal Service Design English Language Mathematics Education and Training Telecommunications

Skills

Active Learning Reading Comprehension Monitoring Critical Thinking Active Listening Mathematics Learning Strategies Writing Speaking
Apply Now for ITQ Level 2 Apprenticeship

IT Business Analysts, Architects and Systems Designers

Workers in this unit group provide advice on the effective utilisation of IT and design IT systems in order to meet the business objectives or to enhance the business effectiveness of the organisation.

Requirements: Honours, Bachelor's degree

Opportunities

6.97%
RISE in employment in 5 years

What could you earn

£28,450
Entry
£57,503
Median
£89,781
Potential

Typical Tasks

  • Works closely with clients to implement new systems.
  • Researches, analyses, evaluates and monitors network infrastructure and performance.
  • Examines existing business models and flows of data and designs functional specifications and test plans for new systems in order to meet clients.
  • Provides advice and assistance in the procurement, provision, delivery, installation, maintenance and use of IT systems and their environments.
  • Communicates the impact of emerging technologies to clients and advises upon the potential introduction of such technology.
  • Undertakes feasibility studies for major IT developments incorporating costs and benefits, and presents proposals to clients.
  • Liaises with internal/external clients in order to analyse business procedure, clarify clients.

Knowledge

Customer and Personal Service Computers and Electronics Design Administration and Management English Language Education and Training Telecommunications Mathematics

Skills

Active Learning Reading Comprehension Monitoring Critical Thinking Active Listening Learning Strategies Writing Mathematics Speaking
Apply Now for ITQ Level 2 Apprenticeship

Programmers and Software Development Professionals

Programmers and software development professionals design, develop, test, implement and maintain software systems in order to meet the specifications and business objectives of the information system; they also design and develop specialist software e.g. for computer games.

Requirements: Honours, Bachelor's degree

Opportunities

8.57%
RISE in employment in 5 years

What could you earn

£27,947
Entry
£51,708
Median
£87,604
Potential

Typical Tasks

  • Writes operational documentation and provides subsequent support and training for users.
  • Plans and maintains database structures.
  • Implements and evaluates the software.
  • Writes code for specialist programming for computer games, (for example, artificial intelligence, 3D engine development).
  • Tests and corrects software programs.
  • Develops user interfaces.
  • Writes and codes individual programs according to specifications.
  • Undertakes feasibility study to design software solutions.
  • Examines existing software and determines requirements for new/modified systems in the light of business needs.

Knowledge

Computers and Electronics Mathematics Engineering and Technology English Language Design Telecommunications Education and Training Customer and Personal Service

Skills

Active Learning Critical Thinking Reading Comprehension Mathematics Active Listening Learning Strategies Speaking Writing Monitoring Science
Apply Now for ITQ Level 2 Apprenticeship

Web Design and Development Professionals

Jobholders in this unit group design, develop and maintain websites to meet a client’s specified requirements.

Requirements: Honours, Bachelor's degree

Opportunities

5.72%
RISE in employment in 5 years

What could you earn

£15,522
Entry
£36,735
Median
£76,641
Potential

Typical Tasks

  • Activates the 'live' website.
  • Tests website interaction and performance prior to going 'live'.
  • Writes and publishes content for the website.
  • Establishes methods to ensure appropriate website security and recovery.
  • Designs and develops web interfaces for relational database systems.
  • Develops the website and applications.
  • Designs web pages including graphics, animation and functionality to maximise visual effectiveness and facilitate appropriate access.
  • Presents design options to the client.
  • Liaises with internal/external client in order to define the requirements for the website.

Knowledge

Computers and Electronics English Language Mathematics Customer and Personal Service Design Communications and Media

Skills

Reading Comprehension Active Learning Active Listening Critical Thinking Writing Monitoring Learning Strategies Speaking
Apply Now for ITQ Level 2 Apprenticeship

Information Technology and Telecommunications Professionals n.e.c.

Job holders in this unit group perform a variety of tasks not elsewhere classified in MINOR GROUP 213: Information Technology and Telecommunication Professionals.

Requirements: Honours, Bachelor's degree

Opportunities

8.31%
RISE in employment in 5 years

What could you earn

£13,169
Entry
£40,764
Median
£89,781
Potential

Typical Tasks

  • Deals with and reports on breaches in security.
  • Examines IT system for potential threats to its security and integrity and draws up plans for disaster recovery if security is compromised.
  • Makes recommendations concerning software/system quality.
  • Develops quality standards and validation techniques.
  • Develops, implements and documents test plans for IT software, systems and computer games.
  • Undertakes the testing of software, systems or computer games for errors, identifies source of problems and proposes solutions.
Apply Now for ITQ Level 2 Apprenticeship

IT Operations Technicians

IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.

Requirements: Level 3 NVQ; A Levels

Opportunities

5.59%
RISE in employment in 5 years

What could you earn

£18,664
Entry
£36,101
Median
£69,610
Potential

Typical Tasks

  • Acts as a liaison between users, outside suppliers, and other technical teams.
  • Performs server backup and recovery operations and restarts systems following outages.
  • Identifies problems, agrees remedial action and undertakes emergency maintenance if required.
  • Analyses systems and makes recommendations to improve performance.
  • Schedules and performs system maintenance tasks, such as loading user applications, programs and data.
  • Configures and sets up new server systems.
  • Administers, monitors and supports internal/external networks, servers, email, database and security systems.

Knowledge

Computers and Electronics Education and Training Customer and Personal Service Telecommunications Clerical Engineering and Technology Administration and Management Design Mathematics English Language Public Safety and Security Law and Government Communications and Media Personnel and Human Resources Sales and Marketing Economics and Accounting Production and Processing

Skills

Active Learning Reading Comprehension Active Listening Critical Thinking Writing Monitoring Learning Strategies Speaking
Apply Now for ITQ Level 2 Apprenticeship

IT User Support Technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Requirements: Level 3 NVQ; A Levels

Opportunities

6.6%
RISE in employment in 5 years

What could you earn

£19,123
Entry
£38,704
Median
£68,862
Potential

Typical Tasks

  • Reports on commonly occurring queries to detect underlying problems.
  • Maintains a log of work in progress, calls received, actions taken and problems detected.
  • Researches possible solutions in user guides, technical manuals and other documents.
  • Refers more complex or intractable problems to appropriate IT professionals.
  • Facilitates user access to systems.
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.
  • Advises users on how to resolve hardware and software problems.
  • Provides technical support to IT users.

Knowledge

Computers and Electronics Customer and Personal Service Clerical English Language Telecommunications Engineering and Technology

Skills

Reading Comprehension Active Listening Critical Thinking Speaking Writing Active Learning Monitoring
Apply Now for ITQ Level 2 Apprenticeship

IT Engineers

IT engineers install, maintain and repair the physical components of computer systems and equipment.

Requirements: Honours, Bachelor's degree

Opportunities

8.42%
RISE in employment in 5 years

What could you earn

£21,925
Entry
£36,592
Median
£57,955
Potential

Typical Tasks

  • Maintains documentation to track and log work in progress and completed.
  • Advises on and installs operating soft/firm ware and may carry out upgrades.
  • Repairs or replaces defective components.
  • Diagnoses hardware related faults.
  • Installs, tests and maintains computer-related hardware (processors, memory chips, circuit boards, displays, sensors, data storage devices, printers, etc.) according to given specifications.

Knowledge

Computers and Electronics Customer and Personal Service Mechanical Telecommunications English Language Administration and Management Engineering and Technology

Skills

Active Learning Reading Comprehension Critical Thinking Active Listening Learning Strategies Monitoring Speaking
Apply Now for ITQ Level 2 Apprenticeship

Course fees shown are per annum for University Centre courses. Courses lasting longer than one year, fees will be payable per year.

All other courses show the total fees payable for the course.

If you need advice on any financial support that may be available to you, please contact us on applications@wigan-leigh.ac.uk or phone 01942 761111

Wigan & Leigh College endeavours to ensure that the information provided on the website is accurate. All courses are offered subject to student numbers and the College reserves the right to amend, withdraw or amalgamate any of the courses, fees, services, locations or facilities described at any time. The College cannot accept liability arising out of such changes or connected to such changes, however it will undertake to minimise disruption to students.