Public Services Higher National Diploma (HND)

29000W1 | Parson's Walk Centre, Wigan
Start Date | 13/09/2021
Time/Day | FULL TIME

Is this course for me?

This is for those who have already achieved a Level 3 Diploma or HNC to develop their knowledge to become self-reflecting professionals and progress within industry. It provides analytical thinking skills and the principles of working in the public services to meet the demands of employers and enhance career prospects or progress to higher education.

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What will I study?

Mandatory units include a Research Project and the Reflective Professional Practice. Further options include: Youth Offending; Physical Activity, Lifestyle and Health; Serious and Organised Crime; International Institutions and Global Affairs; Offender Management and Expedition Planning.

How long is the course?

Full time over two academic years

What qualifications do I need?

A minimum of 80 UCAS points. Mature students with experience, a portfolio of work and employer references will be considered. Students must also have a grade 4 or above in English at GCSE or equivalent.

What can I progress onto?

Employment in the police, fire, prison or ambulance services, the armed forces, civil service, local government and public administration roles. You may also progress to degrees in Criminology, Policing, Public Services, Fire and Rescue and many more.

Other Information

You can expect to receive support from a competent, highly experienced team of staff with industry experience.

Course Fees

£7500

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Senior Police Officers Senior Officers in Fire, Ambulance, Prison and Related Services Senior Professionals of Educational Establishments Business and Financial Project Management Professionals Social Workers Probation Officers Police Officers (Sergeant and Below) Fire Service Officers (Watch Manager and Below) Prison Service Officers (Below Principal Officer) Public Services Associate Professionals National Government Administrative Occupations Local Government Administrative Occupations

Senior Police Officers

Senior police officers plan, organise, direct and co-ordinate the resources and activities of a specific geographical or functional area of generalised or specialised police work. Senior officers of the British Transport Police direct the specialised police service for the railway network across Britain.

Requirements: Level 3 NVQ; A Levels

Opportunities

0.75%

RISE in employment in 5 years

What could you earn

£78,426

Entry

£83,093

Median

£158,275

Potential

Typical Tasks

Directs and co-ordinates the operation of record keeping systems and the preparation of reports.
Establishes contacts and sources of information concerning crimes planned or committed.
Directs and monitors the work of subordinate officers.
Plans, directs and co-ordinates general policing for an area or functional unit.
Liaises with senior officers to determine staff, financial and other short- and long-term needs.

Knowledge

Public Safety and Security Customer and Personal Service Law and Government Psychology Education and Training English Language Personnel and Human Resources Computers and Electronics Administration and Management Sociology and Anthropology Telecommunications Communications and Media

Skills

Active Listening Writing Speaking Reading Comprehension Monitoring Critical Thinking Learning Strategies Active Learning

UCAS Apply Now for Public Services Higher National Diploma (HND)

Senior Officers in Fire, Ambulance, Prison and Related Services

Fire officers plan, organise, direct and co-ordinate the activities and resources of a specific physical or functional area of a statutory or private fire brigade/service and the resources necessary for the protection of property at fires within a salvage corps area. Ambulance officers plan, organise, direct and co-ordinate the resources necessary for the provision of ambulance services. Prison officers (principal officer and above) plan, organise, direct, and co-ordinate the activities and resources necessary for the running of a prison, remand or detention centre. Customs officers plan and direct the work of customs, excise and immigration staff in the monitoring and inspection of goods and persons crossing national borders.

Requirements: Level 3 NVQ; A Levels

Opportunities

2.86%

RISE in employment in 5 years

What could you earn

£8,002

Entry

£64,581

Median

£116,046

Potential

Typical Tasks

Revenue and customs, excise and immigration officers advise on the interpretation of regulations concerning taxes, duties and immigration requirements and enforce these regulations through monitoring of premises, examining goods entering the country to ensure correct duty is paid and establishing that passengers have the necessary authorisation for crossing national borders.
Prison officers interview prisoners on arrival and discharge/departure, receive reports on disciplinary problems and decide on appropriate action, make periodic checks on internal and external security, and provide care and support to prisoners in custody.
Ambulance officers plan, organise, direct and co-ordinate the activities of ambulance personnel and control room assistants, for the provision of ambulance services for emergency and non-emergency cases.
Fire officers plan, direct and co-ordinate an operational plan for one or more fire stations, attend fires and other emergencies to minimise danger to property and people, arrange for the salvaging of goods, immediate temporary repairs and security measures for fire damaged premises as necessary.
Advises on the recruitment, training and monitoring of staff.
Prepares reports for insurance companies, the Home Office, Scottish Home and Health Department, and other bodies as necessary.
Liaises with other senior officials and/or government departments to determine staffing, financial and other short- and long-term needs.

Knowledge

Customer and Personal Service Education and Training Public Safety and Security Mechanical Psychology Building and Construction Administration and Management Clerical English Language Medicine and Dentistry Personnel and Human Resources Chemistry Law and Government Computers and Electronics Physics Telecommunications Mathematics Communications and Media Transportation

Skills

Monitoring Active Listening Critical Thinking Writing Reading Comprehension Speaking Learning Strategies Active Learning Mathematics

UCAS Apply Now for Public Services Higher National Diploma (HND)

Senior Professionals of Educational Establishments

Job holders in this unit group plan, organise, direct and co-ordinate the administration, support systems and activities that facilitate the effective running of a university, college or other educational establishment.

Requirements: Honours, Bachelor's degree

Opportunities

1.87%

RISE in employment in 5 years

What could you earn

£28,727

Entry

£56,233

Median

£109,011

Potential

Typical Tasks

Coordinates and maintains quality assurance procedures.
Assists with recruitment, public relations and marketing activities.
Arranges for the preparation and publication of syllabuses and other official documents.
Organises examinations, necessary invigilations and any security procedures required.
Drafts and interprets regulations and deals with queries and complaints procedures.
Acts as secretary to statutory and other bodies/committees associated with the educational establishment.
Controls administrative aspects of student admission, registration and graduation.
Leads or contributes to decision making processes regarding curricula, budgetary, disciplinary and other matters.
Provides administrative support to the academic team.
Arranges for evaluation of management, accounting, information storage and retrieval and other facilities.
Considers staffing, financial, material and other short- and long-term needs.

Knowledge

Education and Training English Language Customer and Personal Service Administration and Management Personnel and Human Resources Clerical Psychology Computers and Electronics Mathematics Sociology and Anthropology Law and Government Communications and Media

Skills

Monitoring Active Listening Reading Comprehension Writing Critical Thinking Active Learning Learning Strategies Speaking Mathematics

UCAS Apply Now for Public Services Higher National Diploma (HND)

Business and Financial Project Management Professionals

Job holders in this unit group manage and oversee major projects across all sectors of modern industry, commerce and the public sector, in areas such as e-commerce, business analysis, finance, product development, marketing, human resources.

Requirements: Honours, Bachelor's degree

Opportunities

4.19%

RISE in employment in 5 years

What could you earn

£34,253

Entry

£57,189

Median

£114,002

Potential

Typical Tasks

Reports regularly on progress to the client or to senior managers.
Ensures that each stage of the project is progressing on time, on budget and to the right quality standards.
Negotiates with contractors and suppliers for materials and services.
Selects and leads a project team.
Draws up a detailed plan for how to achieve each stage of the project.
Agrees timescales, costs and resources needed.
Finds out what the client or company wants to achieve.

Knowledge

Economics and Accounting Mathematics Administration and Management Clerical Customer and Personal Service English Language Computers and Electronics Personnel and Human Resources Law and Government

Skills

Reading Comprehension Mathematics Critical Thinking Active Listening Speaking Monitoring Writing Active Learning

UCAS Apply Now for Public Services Higher National Diploma (HND)

Social Workers

Social workers provide information, advice and support to those who are socially excluded or are experiencing crisis; they protect the welfare of vulnerable groups including children, young people, people with disabilities, elderly people and people who are mentally or physically ill, and they may specialise in specific areas of work.

Requirements: Honours, Bachelor's degree

Opportunities

3.42%

RISE in employment in 5 years

What could you earn

£19,225

Entry

£38,530

Median

£60,670

Potential

Typical Tasks

Participates in training and supervision.
Gives evidence in court.
Keeps case records, prepares reports and participates in team meetings.
Organises support and develops care plans to address service users.
Arranges for further counselling or assistance in the form of financial or material help.
Undertakes and writes up assessments to specified standards.
Interviews individuals and groups to assess and review the nature and extent of difficulties.
Liaises with other health and social care professionals and agencies to identify those in need and at risk within the local community.

Knowledge

Therapy and Counselling Psychology Customer and Personal Service Sociology and Anthropology English Language Education and Training Law and Government Clerical

Skills

Active Listening Speaking Reading Comprehension Writing Monitoring Learning Strategies Critical Thinking Active Learning

UCAS Apply Now for Public Services Higher National Diploma (HND)

Probation Officers

Probation officers work to rehabilitate offenders. They supervise, counsel and help them before trial, during any prison or community sentence and on release from prison.

Requirements: Level 4 NVQ; Intermediate, DipHE, DipFE

Opportunities

4.73%

RISE in employment in 5 years

What could you earn

£16,741

Entry

£35,547

Median

£59,212

Potential

Typical Tasks

Keeps accurate and comprehensive records.
Works with prisoners in giving advice on problems such as drug and alcohol abuse, addressing training needs, finding work and getting accommodation.
Draws up probation plans with offenders and helps them follow it, advises them on any work and helps them with any family or social problems.
Enforces court orders and serves the public by providing a wide range of supervision programmes for those in receipt of a community sentence.
Produces pre-sentence reports to the court about an individual.

Knowledge

Therapy and Counselling Psychology Public Safety and Security Customer and Personal Service Sociology and Anthropology Law and Government English Language Education and Training

Skills

Critical Thinking Monitoring Active Listening Learning Strategies Speaking Writing Reading Comprehension Active Learning Mathematics

UCAS Apply Now for Public Services Higher National Diploma (HND)

Police Officers (Sergeant and Below)

Police officers (Sergeant and below) co-ordinate and undertake the investigation of crimes, patrol public areas, arrest offenders and suspects and enforce law and order. Officers of the British Transport Police operate within the specialised police service for the railway network across Britain.

Requirements: Level 3 NVQ; A Levels

Opportunities

0.36%

RISE in employment in 5 years

What could you earn

£28,595

Entry

£45,895

Median

£74,083

Potential

Typical Tasks

Gives evidence in court cases.
Works on station reception desk and or in communications room.
Prepares briefs or reports for senior officers.
Attends accidents.
Interviews suspects, takes statements from witnesses and stops, searches and/or arrests suspects.
Investigates complaints, crimes, accidents, any suspicious activities or other incidents.
Directs and controls traffic or crowds at demonstrations and large public events.
Receives instructions from senior officers and patrols an assigned area on foot, horseback, motorcycle, motor car or boat to check security and enforce regulations.

Knowledge

Customer and Personal Service Public Safety and Security Psychology Law and Government English Language Education and Training Computers and Electronics Clerical Sociology and Anthropology Telecommunications

Skills

Active Listening Critical Thinking Speaking Monitoring Reading Comprehension Active Learning Writing

UCAS Apply Now for Public Services Higher National Diploma (HND)

Fire Service Officers (Watch Manager and Below)

Workers in this unit group co-ordinate and participate in fire fighting activities, provide emergency services in the event of accidents or bomb alerts, and advise on fire prevention.

Requirements: Level 2 NVQ; GCSE at grades A*-C

Opportunities

3.16%

RISE in employment in 5 years

What could you earn

£9,229

Entry

£40,473

Median

£72,469

Potential

Typical Tasks

Supervises a watch.
Advises on fire safety measures in new buildings.
Attends and deals with bomb alerts and accidents involving spillage of hazardous substances.
Removes goods from fire damaged premises, clears excess water, makes safe any structural hazards and takes any other necessary steps to reduce damage to property.
Rescues people or animals trapped by fire and administers first aid.
Operates hose pipes, ladders, chemical, foam, gas or powder fire extinguishing appliances.
Travels to fire or other emergency by vehicle and locates water mains if necessary.
Arranges fire drills and tests alarm systems and equipment.
Inspects premises to identify potential fire hazards and to check that fire fighting equipment is available and in working order and that statutory fire safety regulations are met.

Knowledge

Customer and Personal Service Public Safety and Security Physics Mechanical Psychology Medicine and Dentistry Chemistry Building and Construction English Language Mathematics Law and Government Geography

Skills

Critical Thinking Learning Strategies Active Listening Reading Comprehension Active Learning Writing Monitoring Speaking Mathematics Science

UCAS Apply Now for Public Services Higher National Diploma (HND)

Prison Service Officers (Below Principal Officer)

Prison service officers (below Principal Officer) direct, co-ordinate and participate in guarding inmates and maintaining discipline in prisons and other detention centres.

Requirements: Level 3 NVQ; A Levels

Opportunities

2.55%

RISE in employment in 5 years

What could you earn

£17,829

Entry

£33,830

Median

£68,402

Potential

Typical Tasks

Reports on prisoners.
Trains and supervises prison staff.
Provides care and support to prisoners in custody including prevention of self harm.
Runs prisoner rehabilitation and support programmes.
Escorts prisoners transferred from one institution to another.
Investigates disturbances or any other unusual occurrences.
Guards entrances and perimeter walls.
Watches for any infringements of regulations and searches prisoners and cells for weapons, drugs and other contraband items.
Escorts prisoners to and from cells and supervises them during meals, recreation and visiting periods.

Knowledge

Public Safety and Security Psychology Law and Government English Language Computers and Electronics

Skills

Reading Comprehension Monitoring Active Listening Critical Thinking Speaking Writing Active Learning

UCAS Apply Now for Public Services Higher National Diploma (HND)

Public Services Associate Professionals

Public services associate professionals supervise, manage and undertake general administrative work in national and local government departments, organise the activities of local offices of national government departments, and promote the image and understanding of an organisation and its products and services to consumers and other specified audiences.

Requirements: Level 3 NVQ; A Levels

Opportunities

5.45%

RISE in employment in 5 years

What could you earn

£22,210

Entry

£37,949

Median

£61,569

Potential

Typical Tasks

Writes, edits and arranges for the distribution of press releases and other public relations material, addresses target groups through meetings, presentations, the media and other events to enhance the public image of the organisation, and monitors and evaluates its effectiveness.
Discusses business strategy, products, services and target client base with management to identify public relations requirements.
Advises the public or companies on general tax problems and arranges for the issue, receipt and examination of tax forms, assessment of PAYE codes and the computation of tax arrears and rebates.
Undertakes supervisory duties specific to the operation of Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government.
Authorises the payment of social security benefits, assesses the financial circumstances of claimants and investigates any state insurance contribution problems.
Organises resources for the acceptance and recording of vacancy details, the selection of suitable applicants and other Job Centre activities.
Supervises a variety of administrative functions in government departments such as recruitment and training, the negotiation and arrangement of contracts, building and capital management, monitoring and authorising department expenditure etc..
Assists senior government officers with policy work, external liaison or general administrative work.
Manages the activities of government office staff, assigns tasks and responsibilities and makes changes in procedures to deal with variations in workload.

Knowledge

Customer and Personal Service Administration and Management Clerical Mathematics Personnel and Human Resources Education and Training Computers and Electronics Law and Government English Language Economics and Accounting

Skills

Monitoring Active Listening Speaking Reading Comprehension Critical Thinking Writing Active Learning Learning Strategies Mathematics

UCAS Apply Now for Public Services Higher National Diploma (HND)

National Government Administrative Occupations

Job holders in this unit group undertake a variety of administrative and clerical duties in national government departments, and in local offices of national government departments.

Requirements: Level 2 NVQ; GCSE at grades A*-C

Opportunities

6.1%

RISE in employment in 5 years

What could you earn

£20,093

Entry

£30,192

Median

£47,014

Potential

Typical Tasks

Performs miscellaneous clerical tasks such as proof reading printed material, drafting letters, taking minutes etc.
Responds to telephone enquiries and other forms of correspondence.
Classifies, sorts and files publications, correspondence etc. in offices and libraries.
Maintains and updates correspondence, documents, data and other records for storage in files or on computer.
Undertakes administrative duties specific to the operation of HM Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government.
Assists senior government officers with policy work, external liaison or general administrative work.

Knowledge

Clerical English Language Customer and Personal Service Computers and Electronics

Skills

Active Listening Reading Comprehension Speaking Writing Critical Thinking Active Learning

UCAS Apply Now for Public Services Higher National Diploma (HND)

Local Government Administrative Occupations

Job holders in this unit group undertake a variety of administrative and clerical duties in local government offices and departments.

Requirements: Level 3 NVQ; A Levels

Opportunities

6.47%

RISE in employment in 5 years

What could you earn

£15,615

Entry

£30,725

Median

£48,687

Potential

Typical Tasks

Performs other clerical duties not elsewhere classified including preparing financial information for management, proof reading printed material and drafting letters in reply to correspondence or telephone enquiries.
Arranges, classifies and indexes publications, correspondence and other material in libraries and offices.
Updates and maintains data, correspondence and other records for storage or despatch.
Receives and pays out cash and cheques and performs closely related clerical duties.
Prepares and checks invoices and verifies accuracy of records.
Computes cost of product/services and maintains and balances records of financial transactions.

Knowledge

Clerical Mathematics Economics and Accounting Customer and Personal Service Computers and Electronics English Language

Skills

Active Listening Active Learning Critical Thinking Writing Mathematics Reading Comprehension Learning Strategies Speaking

UCAS Apply Now for Public Services Higher National Diploma (HND)

Course fees shown are per annum for University Centre courses. Courses lasting longer than one year, fees will be payable per year.

All other courses show the total fees payable for the course.

If you need advice on any financial support that may be available to you, please contact us on applications@wigan-leigh.ac.uk or phone 01942 761111

Wigan & Leigh College endeavours to ensure that the information provided on the website is accurate. All courses are offered subject to student numbers and the College reserves the right to amend, withdraw or amalgamate any of the courses, fees, services, locations or facilities described at any time. The College cannot accept liability arising out of such changes or connected to such changes, however it will undertake to minimise disruption to students.