Public Services Higher National Diploma (HND)
Start Date | 12/09/2022
Time/Day | FULL TIME
Is this course for me?
This is for those who have already achieved a Level 3 Diploma or HNC to develop their knowledge to become self-reflecting professionals and progress within industry. It provides analytical thinking skills and the principles of working in the public services to meet the demands of employers and enhance career prospects or progress to higher education.What will I study?
How long is the course?
How will I be assessed?
What qualifications do I need?
What can I progress onto?
Other Information
Course Fees
Senior Police Officers
Senior police officers plan, organise, direct and co-ordinate the resources and activities of a specific geographical or functional area of generalised or specialised police work. Senior officers of the British Transport Police direct the specialised police service for the railway network across Britain.
Requirements: Level 3 NVQ; A Levels
Opportunities
What could you earn
Typical Tasks
- Directs and co-ordinates the operation of record keeping systems and the preparation of reports.
- Establishes contacts and sources of information concerning crimes planned or committed.
- Directs and monitors the work of subordinate officers.
- Plans, directs and co-ordinates general policing for an area or functional unit.
- Liaises with senior officers to determine staff, financial and other short- and long-term needs.
Knowledge
Skills
Senior Professionals of Educational Establishments
Job holders in this unit group plan, organise, direct and co-ordinate the administration, support systems and activities that facilitate the effective running of a university, college or other educational establishment.
Requirements: Honours, Bachelor's degree
Opportunities
What could you earn
Typical Tasks
- Coordinates and maintains quality assurance procedures.
- Assists with recruitment, public relations and marketing activities.
- Arranges for the preparation and publication of syllabuses and other official documents.
- Organises examinations, necessary invigilations and any security procedures required.
- Drafts and interprets regulations and deals with queries and complaints procedures.
- Acts as secretary to statutory and other bodies/committees associated with the educational establishment.
- Controls administrative aspects of student admission, registration and graduation.
- Leads or contributes to decision making processes regarding curricula, budgetary, disciplinary and other matters.
- Provides administrative support to the academic team.
- Arranges for evaluation of management, accounting, information storage and retrieval and other facilities.
- Considers staffing, financial, material and other short- and long-term needs.
Knowledge
Skills
Business and Financial Project Management Professionals
Job holders in this unit group manage and oversee major projects across all sectors of modern industry, commerce and the public sector, in areas such as e-commerce, business analysis, finance, product development, marketing, human resources.
Requirements: Honours, Bachelor's degree
Opportunities
What could you earn
Typical Tasks
- Reports regularly on progress to the client or to senior managers.
- Ensures that each stage of the project is progressing on time, on budget and to the right quality standards.
- Negotiates with contractors and suppliers for materials and services.
- Selects and leads a project team.
- Draws up a detailed plan for how to achieve each stage of the project.
- Agrees timescales, costs and resources needed.
- Finds out what the client or company wants to achieve.
Knowledge
Skills
Probation Officers
Probation officers work to rehabilitate offenders. They supervise, counsel and help them before trial, during any prison or community sentence and on release from prison.
Requirements: Level 4 NVQ; Intermediate, DipHE, DipFE
Opportunities
What could you earn
Typical Tasks
- Keeps accurate and comprehensive records.
- Works with prisoners in giving advice on problems such as drug and alcohol abuse, addressing training needs, finding work and getting accommodation.
- Draws up probation plans with offenders and helps them follow it, advises them on any work and helps them with any family or social problems.
- Enforces court orders and serves the public by providing a wide range of supervision programmes for those in receipt of a community sentence.
- Produces pre-sentence reports to the court about an individual.
Knowledge
Skills
Police Officers (Sergeant and Below)
Police officers (Sergeant and below) co-ordinate and undertake the investigation of crimes, patrol public areas, arrest offenders and suspects and enforce law and order. Officers of the British Transport Police operate within the specialised police service for the railway network across Britain.
Requirements: Level 3 NVQ; A Levels
Opportunities
What could you earn
Typical Tasks
- Gives evidence in court cases.
- Works on station reception desk and or in communications room.
- Prepares briefs or reports for senior officers.
- Attends accidents.
- Interviews suspects, takes statements from witnesses and stops, searches and/or arrests suspects.
- Investigates complaints, crimes, accidents, any suspicious activities or other incidents.
- Directs and controls traffic or crowds at demonstrations and large public events.
- Receives instructions from senior officers and patrols an assigned area on foot, horseback, motorcycle, motor car or boat to check security and enforce regulations.
Knowledge
Skills
Fire Service Officers (Watch Manager and Below)
Workers in this unit group co-ordinate and participate in fire fighting activities, provide emergency services in the event of accidents or bomb alerts, and advise on fire prevention.
Requirements: Level 2 NVQ; GCSE at grades A*-C
Opportunities
What could you earn
Typical Tasks
- Supervises a watch.
- Advises on fire safety measures in new buildings.
- Attends and deals with bomb alerts and accidents involving spillage of hazardous substances.
- Removes goods from fire damaged premises, clears excess water, makes safe any structural hazards and takes any other necessary steps to reduce damage to property.
- Rescues people or animals trapped by fire and administers first aid.
- Operates hose pipes, ladders, chemical, foam, gas or powder fire extinguishing appliances.
- Travels to fire or other emergency by vehicle and locates water mains if necessary.
- Arranges fire drills and tests alarm systems and equipment.
- Inspects premises to identify potential fire hazards and to check that fire fighting equipment is available and in working order and that statutory fire safety regulations are met.
Knowledge
Skills
Prison Service Officers (Below Principal Officer)
Prison service officers (below Principal Officer) direct, co-ordinate and participate in guarding inmates and maintaining discipline in prisons and other detention centres.
Requirements: Level 3 NVQ; A Levels
Opportunities
What could you earn
Typical Tasks
- Reports on prisoners.
- Trains and supervises prison staff.
- Provides care and support to prisoners in custody including prevention of self harm.
- Runs prisoner rehabilitation and support programmes.
- Escorts prisoners transferred from one institution to another.
- Investigates disturbances or any other unusual occurrences.
- Guards entrances and perimeter walls.
- Watches for any infringements of regulations and searches prisoners and cells for weapons, drugs and other contraband items.
- Escorts prisoners to and from cells and supervises them during meals, recreation and visiting periods.
Knowledge
Skills
Public Services Associate Professionals
Public services associate professionals supervise, manage and undertake general administrative work in national and local government departments, organise the activities of local offices of national government departments, and promote the image and understanding of an organisation and its products and services to consumers and other specified audiences.
Requirements: Level 3 NVQ; A Levels
Opportunities
What could you earn
Typical Tasks
- Writes, edits and arranges for the distribution of press releases and other public relations material, addresses target groups through meetings, presentations, the media and other events to enhance the public image of the organisation, and monitors and evaluates its effectiveness.
- Discusses business strategy, products, services and target client base with management to identify public relations requirements.
- Advises the public or companies on general tax problems and arranges for the issue, receipt and examination of tax forms, assessment of PAYE codes and the computation of tax arrears and rebates.
- Undertakes supervisory duties specific to the operation of Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government.
- Authorises the payment of social security benefits, assesses the financial circumstances of claimants and investigates any state insurance contribution problems.
- Organises resources for the acceptance and recording of vacancy details, the selection of suitable applicants and other Job Centre activities.
- Supervises a variety of administrative functions in government departments such as recruitment and training, the negotiation and arrangement of contracts, building and capital management, monitoring and authorising department expenditure etc..
- Assists senior government officers with policy work, external liaison or general administrative work.
- Manages the activities of government office staff, assigns tasks and responsibilities and makes changes in procedures to deal with variations in workload.
Knowledge
Skills
National Government Administrative Occupations
Job holders in this unit group undertake a variety of administrative and clerical duties in national government departments, and in local offices of national government departments.
Requirements: Level 2 NVQ; GCSE at grades A*-C
Opportunities
What could you earn
Typical Tasks
- Performs miscellaneous clerical tasks such as proof reading printed material, drafting letters, taking minutes etc.
- Responds to telephone enquiries and other forms of correspondence.
- Classifies, sorts and files publications, correspondence etc. in offices and libraries.
- Maintains and updates correspondence, documents, data and other records for storage in files or on computer.
- Undertakes administrative duties specific to the operation of HM Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government.
- Assists senior government officers with policy work, external liaison or general administrative work.
Knowledge
Skills
Local Government Administrative Occupations
Job holders in this unit group undertake a variety of administrative and clerical duties in local government offices and departments.
Requirements: Level 3 NVQ; A Levels
Opportunities
What could you earn
Typical Tasks
- Performs other clerical duties not elsewhere classified including preparing financial information for management, proof reading printed material and drafting letters in reply to correspondence or telephone enquiries.
- Arranges, classifies and indexes publications, correspondence and other material in libraries and offices.
- Updates and maintains data, correspondence and other records for storage or despatch.
- Receives and pays out cash and cheques and performs closely related clerical duties.
- Prepares and checks invoices and verifies accuracy of records.
- Computes cost of product/services and maintains and balances records of financial transactions.
Knowledge
Skills
Course fees shown are per annum for University Centre courses. Courses lasting longer than one year, fees will be payable per year.
All other courses show the total fees payable for the course.
If you need advice on any financial support that may be available to you, please contact us on applications@wigan-leigh.ac.uk or phone 01942 761111
Wigan & Leigh College endeavours to ensure that the information provided on the website is accurate. All courses are offered subject to student numbers and the College reserves the right to amend, withdraw or amalgamate any of the courses, fees, services, locations or facilities described at any time. The College cannot accept liability arising out of such changes or connected to such changes, however it will undertake to minimise disruption to students.
Social Workers
Social workers provide information, advice and support to those who are socially excluded or are experiencing crisis; they protect the welfare of vulnerable groups including children, young people, people with disabilities, elderly people and people who are mentally or physically ill, and they may specialise in specific areas of work.
Requirements: Honours, Bachelor's degree
Opportunities
What could you earn
Typical Tasks
Knowledge
Skills